Talking Care Tech – What does the future hold…?
It was International Programmers’ Day on 7th Jan and we gathered our coding boffins together in our Imaginarium to debate the future of care tech.
We asked them to predict the future of social care. What innovations will we be using? How will those innovations be helping deliver a social care service? What challenges do they pose to the social care sector? The debate was fascinating. Most of our development team are millennials or gen z so tech is second nature to them –they were in no doubt that technology is going to revolutionise care in ways we’d have considered to be the dreams of Sci Fi just a couple of decades ago.
Needless to say, artificial intelligence and internet-of-things style analytics was the focus of the predictions. Utilising the force of machine learning to predict and prevent the need for medical intervention and boost healthier lifestyles seemed like a no-brainer to our sparky-bunch of techies. The opportunities that trend-monitoring, and advanced user-feedback bring for learning about customer needs means product improvement can accelerate at light-speed. Increased automation can even take that feedback and make live adjustments to the way services are delivered. The team kept coming up with more and more innovative ways tech can help care homes in managing their business and also how it could deliver aspects of care to residents.
More Time to Care
The possibilities seemed endless and the positives infinite. That is, until we started talking about governance and the need for the “human touch” in care. Despite being tech-converts since they were knee-high, all agreed that the role of tech was to give back time to care home staff so they could spend more of their time doing the bits that needs a human. Tech should reduce bureaucratic workload and improve the detail and quality of information available to deliver the task at hand. It can enhance care but should not be a replacement for it. A machine can’t care in the way a human can. The timely holding of a hand or an embracing smile, is something innately human which shouldn’t be replaced.
Giving us time to be more human is what tech can do. If used well, it can enrich our humanity. It can reduce our data entry, get us the info we need with full analysis in a millisecond and declutter our minds from monotony. Tech can allow us, and our businesses, to be more caring thereby improving the outcomes for those who need care and support.