Role and Responsibility
It’s a varied role so here are the core parts of the role:
- Respond to Customer Support queries, however they are received, during opening hours in line with KPIs and SLAs.
- Troubleshoot, identify and resolve software and hardware issues
- Create SQL reports.
- Complete technical database setup, data migrations, data amendments, queries and deletion.
- Assist Customers with product guidance, basic training and product tips.
- Maintain the CRM database.
- Work closely with all departments in CoolCare, with your expert product knowledge you will advise and train internal team members on the system
- Gather requirements from customers and investigating bugs in order to provide vital information to our development team