Join Our Team!

Working For CoolCare

CoolCare has a vibrant and passionate team.  You’ll feel the energy in the office as soon as you walk through the door!  It’s a place where people take pride in what they do and get satisfaction from making a difference to our customers’ working lives.  That’s who we want in our team.  Like-minded people who care about what they do, show great skill and want to keep on developing.

What our peeps say they like about working at CoolCare:

  • Super passionate team
  • Sharing the same goal of making CoolCare4 the very best
  • Providing our customers with a great experience
  • All ideas are welcome
  • No two days are the same
  • Freedom to continuously improve
  • Knowing that we are benefiting care homes across the country
  • Positive working environment and the can-do attitude
  • Surrounded by a motivated development team
Customer Support Engineers (x2!)

We’re looking for not one but two Support Engineers to join our team!  The successful candidates will have a fab customer service ability, as first line support for our customers.   You will be responsible for supporting customers to a high standard for both technical and non-technical system issues and queries.

Ensuring that you understand the customer’s needs, you will provide solutions, advice and recommendations for any questions, issues or concerns raised by our customers in order for them to effectively use the system.

About the Role

Role and Responsibility 

It’s a varied role so here are the core parts of the role:

  • Respond to Customer Support queries, however they are received, during opening hours in line with KPIs and SLAs.
  • Troubleshoot, identify and resolve software and hardware issues
  • Create SQL reports.
  • Complete technical database setup, data migrations, data amendments, queries and deletion.
  • Assist Customers with product guidance, basic training and product tips.
  • Maintain the CRM database.
  • Work closely with all departments in CoolCare, with your expert product knowledge you will advise and train internal team members on the system
  • Gather requirements from customers and investigating bugs in order to provide vital information to our development team
Must Have Qualities
  • Previous software support experience
  • SQL skills
  • Excellent teamworking skills
  • Excellent problem-solving skills
  • Excellent organisational skills
  • Excellent customer service skills
  • High level of proficiency in written and spoken communication
  • Excellent IT and literacy skills
Benefits Package 
  • Competitive salary
  • Annual bonus scheme
Application Process

We pop our candidates through a two-stage interview process. First is a face-to-face or telephone interview. Following that is a task-based session, during which we’ll work through some scenarios to make sure we’re a good fit.

To apply, please send your CV and cover letter to:

Apply Now