Forgotten Your Login Details?

Contact Your Company’s Administrator

For GDPR reasons CoolCare does not manage your user login details.  We therefore cannot advise you of or change your login details.   Please contact the person in your company who administers CoolCare for you.

If you do not know who your company’s CoolCare Administrator is, then we’d recommend asking your Line Manager who should be able to point you in the right direction.  It is likely whoever gave you your login details to start with.

Unfortunately, CoolCare’s Support Team will not be able to assist you in changing your password.   



What’s The Link to the Staff Portal?

Each care provider has their own unique address for the Staff Portal. You will have been sent yours by whoever at your company administers the CoolCare account.

If you don’t know the link to access the Staff Portal, check through any correspondence from your employer. The format of the portal is[YOUR COMPANY’S NAME]/portal. If you cannot find this, your home administrator should be able to provide you with this.

If you keep forgetting the link and have to keep asking your colleagues for it, click here for this helpful guide which explains how to save the link on your phone so you never forget it!

For GDPR reasons, CoolCare does not manage Staff Portal login details so you will need to speak to your company’s CoolCare administrator to assist with login troubles.