Achieving Residential Care Business Success: Moving Beyond COVID19

Achieving Residential Care Business Success: Moving Beyond COVID19

CoolCare hosted  a lively roundtable discussion about how residential care businesses can be successful following the disruption caused by COVID19. 

Missed it? No worries! You can watch it here:

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  • Description

    Questions are swirling around the minds of many operating in the sector, more so than ever, following the destructive path of COVID19.  As a leading care home management software provider, CoolCare’s raison d’etre is to help residential care providers operate efficiently, assisting them to achieve their business goals.  Seeing these looming challenges, it’s clear that some practical advice on how to successfully navigate these challenges is needed.

    CoolCare therefore brought together a panel of expert thought leaders, who have gainful experience to share with others, to help answer these burning questions.


  • Speakers

    Al-Karim Kachra, CFO Country Court Care

    Country Court is a family owned business, first founded in 1983. Al-karim and his brother manage the group which operates 34 care homes across England with 3 additional homes currently under construction. The business has moved from a small local operator to a medium sized group with a national spread over the last 10 years. The growth in the care home portfolio has come via both acquisition and development. Expansion has meant significant resources have been required ensuring robust systems and processes are in place, alongside suitable financing arrangements and a strong Senior Management Team. Al-karim and his brother aspire to continue to expand the business whilst securing its longevity and retaining strong family values.

    John Flannelly, Head of Investment at Target Fund Managers

    Target invest in best-in-class, purpose-built, care homes in the UK and have diversified range of tenant, geography, and resident payment profiles.  John has been Head of Investment at Target since its inception in 2010. A chartered accountant with 20 years’ experience, he has spent the last 15 years in real-estate investment management. John has primary responsibility for investment activity across the Target business and has been heavily involved in the appraisal of hundreds of care-homes for Target-managed client funds, Target Healthcare REIT and Kames Target Healthcare. John has helped Target secure the acquisition of around 90 properties to date.

    Matt Lowe, CEO Ideal Carehomes and LNT Group

    Ideal Carehomes is a rapidly growing residential care provider, currently operating 20 care homes across England.  Matt has been Chief Executive of Ideal – and its parent company LNT Group – since 2015, having originally joined the Group as Commercial Director in 2012.  As CEO of Ideal, he focuses his time on ensuring all Ideal’s care homes offer a great place to live.  Matt’s previous experience as a healthcare finance specialist in the banking sector also gives him a deep understanding of the market, which has allowed him to build a robust commercial operating model for both Ideal and the wider Group.

    Mike Whitehead, Director at Halcyon Care Homes & Tanglewood Care Services Ltd

    Halcyon Care Homes offer all-inclusive care in state-of-the-art care home environments.  Currently at the start of their expansion plans, Halcyon operate two care homes in the South of England, with more scheduled to be built.  Alongside Halcyon, Michael is also a Director of Tanglewood Care Homes.  He has worked in the care home sector for over 15 years now which has given him a breadth of experience, having operated a wide range of home types, from established, small, conversions to brand new, large, purpose-built facilities.  His philosophy is to work with Registered Managers to improve compliance and put the bedrocks in place for growth.

  • Summary

    Coming from a range of backgrounds of working and investing in providers large and small, the panellists will offer practical ideas and suggestions, as well sharing their views on the future of the market.

    During the webinar our four experts provided invaluable advice and guidance on a multitude of topics, including:

    • New care home design and layout trends to boost enquiry conversions and infection control.
    • The power technology is having on restoring consumer confidence when placing a loved one.
    • New staffing processes that are been implemented to boost compliance and minimise risk.

    …and much more!  To find out more about how CoolCare’s tech can help you, find out more about our features here.


  • Poll Results


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