As COVID-19 becomes more widespread, CoolCare continues to follow all guidance from the UK Government.
CoolCare is a Software-as-a-Service platform which is hosted in the cloud, meaning all customers can always access CoolCare from any part in the world, without needing to be in a specific location. CoolCare4 customers can access their account from any device with internet connection. If CoolCare 3 users need to use a different computer than usual, they may need to implement a small change to enable the software to run correctly. We have prepared some guides for this eventuality and will distribute them as required. Our helpful Support Team are also on hand to assist.
CoolCare is fully equipped to handle an escalation in remote working and potential staff absence. All CoolCare’s teams, including Support Services, are able to work fully remotely and have multi-disciplinary skills, enabling them to assist other departments should extra resource be needed to bolster cover. Training services can also be very effectively delivered online, with multiple participants able to dial in from different locations.
The servers which host CoolCare are located in a secure server room at our Head Office in Garforth. The servers require no ongoing maintenance. In the unlikely case that a change in configuration is triggered, CoolCare staff are able to remotely access all systems, should the need arise, to make any changes to the servers to keep them operating fully. This is how we’re able to operate at over 99.989% uptime.
Business continuity is a priority for us here at CoolCare and we are confident that all scenarios have been addressed and the relevant measures have been implemented to ensure essential services can be maintained. Resilience is key to ensuring we remain enabled to support our customers through this difficult time.
Please call us on 0113 385 3853 if you would like to discuss further.